[Possible Fixes] You May Fix 'DVD Player won't Respond' Error Below
Oct 27, 2010 It has been starting in 64 bit mode with no issues for the last month. With DVD's I had audio but no video. The only solution I found was to restart the macbook in 32 bit (default) mode. Viola, DVD's run perfectly. Don't know if it will solve anyone else's problem but I suspect a firmware/software issue with this particular macbook model. No audio when using Easy VHS to DVD products Symptom: When I try to capture video and audio from my VCR to my computer using Easy VHS to DVD products, I am not getting any audio. I cannot hear the audio from the VHS tape on my computer, either when previewing or capturing. Even when I play back the recorded capture, there is no audio.
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1. Reset SMC and NVRAM/PRAM
It may be improper settings that cause the DVD player won't respond/stuck & black screen errors. To fix, reset the SMC and NVRAM/PRAM (the steps may vary on different Mac models).
To reset the SMC: shut down the Mac > press and hold the power button for 10s and restart > press and hold the right Shift, the Optionand the left Control key for 7s > keep holding them and then press and hold the Power button for 7s > then release and wait for seconds > restart.
To reset the NVRAM/PRAM: shut down the Mac > press the Power button > before you see a grey screen, press the Command, Option, P and R keys simultaneously until you see a grey screen > keep holding them until the Mac restarts and you hear a second startup sound > release.
To reset the SMC: shut down the Mac > press and hold the power button for 10s and restart > press and hold the right Shift, the Optionand the left Control key for 7s > keep holding them and then press and hold the Power button for 7s > then release and wait for seconds > restart.
To reset the NVRAM/PRAM: shut down the Mac > press the Power button > before you see a grey screen, press the Command, Option, P and R keys simultaneously until you see a grey screen > keep holding them until the Mac restarts and you hear a second startup sound > release.
2. Adjust the DVD player preferences
Corrupted preferences can also be the culprit for Mac DVD player not responding errors. Delete the DVD preference file can normally fix it:
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Open the Finder and click Go button from the Finder menu bar > Go to Folder. Type or copy paste the following: ~/LIbrary/Preferences/com.apple.DVDPlayer.plist. Then delete the com.apple.DVDPlayer.plist file and restart your Mac and try again.
3. Try another DVD player
After the above fixes, if still the DVD player is not responding on Mac, you can try another option than buying an external drive to work with the DVD player app - play the DVD with another DVD player. If there is no issue with the hardware or the disc, another player will work. You can try software like VLC or 5KPlayer.
4. Corrupted/protected disc
Is the DVD player not working on Mac error happens with one disc or all DVDs you insert? If the Mac DVD player won't respond every time you insert a disc, try other fixes. If it occurs with only one disc, there is a good chance that the DVD is corrupted or protected with region code or other schemes (you're allowed to change the region code for 5 times with Mac DVD player). You can use a lint-free cloth and toothpaste to fix scratched DVD. As for the protection, you will need a special tool to remove it.
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5. Hardware problems
If nothing you try works, something may go wrong with the super drive, graphics card or the display driver and lead to Mac DVD player is frozen/stuck problems. Basically, you can do nothing with the hardware issues but to try another external disc drive for Mac. Or you're suggested to bring your computer to a local Apple Store or book an appointment for Apple technical help.